We Do Your Shopping
© We Do Your Shopping - 2019

Terms and Conditions

Using Our Service 1. Use of the website 1.1 Subject to these Terms and Conditions you are authorised to view and download our website for your personal use only. Wedoyourshopping may change, suspend or discontinue the website at any time, including the availability of any feature, database, or content. Wedoyourshopping may also impose limits on certain features and services. In addition, we may restrict your access to some parts or all of this website without notice or liability.1.2 You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Website, including, without limitation, modems, hardware, software, and long distance or local telephone service.1.3 Any Wedoyourshopping site may contain additional terms (for example conduct guidelines) that further govern the use of that Wedoyourshopping Website, including without limitation particular features or offers (for example competitions). If any Terms and Conditions contained in this agreement conflict with any Terms and Conditions contained within a Wedoyourshopping site, then the Terms and Conditions in this agreement shall prevail. Acceptance of our terms These are the Terms and Conditions which apply when using Wedoyourshopping. Please read this agreement carefully. They should be read in conjunction with the 'Use of Website' Terms and Conditions and our Privacy Policy. If you do not agree to these, then you may not use this Website. You are permitted to use our Website solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes. If you have any questions relating to these Terms and Conditions please contact our Customer Care Team by email, or call us on 08000 757560 between 9am - 6pm. Please note that all calls to us are free from BT land lines, mobile providers and other networks may vary. Calls may be recorded for training and security purposes. Terms and Conditions 1. Grocery registration and contract 1.1 'Wedoyourshopping' or ‘we’ means www.wedoyourshopping.co.uk. ‘The Retailer’ means the supermarket or shop from which the goods are purchased by us on your behalf. You are ‘the client’. You agree to purchase services from Wedoyourshopping subject to these Terms and Conditions and our Privacy Policy which will apply to all transactions using our service. Please read through these terms and conditions carefully before using this website. By using the wedoyourshopping.co.uk site, you acknowledge that you have read and understood our Privacy Policy. 1.2 Wedoyourshopping reserves the right to alter or withdraw the service at any time, to refuse the service to any customer and to amend these Terms and Conditions and the 'Help' section of this Website. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on our Website and updating the date below. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 1.3 You must be 18 years or over and must complete the registration procedure to use our grocery service. 1.4 By registering for this service you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your name, address, phone number, email address and any other details that we may require to process your order. 1.5 Your telephone number and any email address you hold are essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our service, you accept that your contact details may be used to supply you with such information. Registration data and certain other information about you is used in accordance with our Privacy Policy. By using the wedoyourshopping.co.uk site, you acknowledge that you have read and understood our Privacy Policy . 1.6 It is your responsibility to keep any password required secure. We reserve the right to modify or withdraw a password at our discretion. Your password is exclusive to you. It should not be shared and must be treated as confidential. If you become aware of misuse then you must Contact Us immediately. 1.7 Customers using our grocery service accept the need to have their name and contact details registered with Wedoyourshopping prior to ordering. These details are held in an encrypted form on the Wedoyourshopping database and will only be used for services received by you from us. 1.8 We reserve the right to: Decline a new client registration or suspend or terminate a client’s account at any time and at our sole discretion. At our absolute discretion to terminate your access to all or part of this service with or without notice. 1.9 The contract between you and Wedoyourshopping is not concluded until such time as the goods are accepted at the time of delivery. You are entitled to refuse some of or all of the goods before signing for them. You, or someone aged 18 or over authorised by you, must be available to inspect the goods at the time of delivery. 1.10 Goods are stored in appropriate containers by the retailer in suitable conditions and temperature prior to delivery. Risk of loss and damage of products passes to you on the date the goods are delivered to your UK address or are left with a person or place nominated by you. Neither the retailer or Wedoyourshopping will be responsible for any loss or damage caused to the goods after delivery. 2. Grocery pricing and payment 2.1 The prices shown on the retailer’s website at the time of ordering are guide prices. The prices you will be charged for goods will be the actual prices displayed in the store at which your goods are selected on the day of delivery, including any promotional offers if applicable. You accept that prices of goods may, therefore, increase or decrease between the day of ordering and the day of delivery. 2.2 The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight - if it weighs a little less you pay a little less and if it weighs a little more you pay a little more. 2.3 Where applicable, prices include Value Added Tax. The prices on the retailer’s website reflect the current rate of VAT and not necessarily the rate you will be charged on the day of your delivery. 2.4 Payment will cover the cost of the goods, the retailer delivery charge and our fee. Goods will be charged at the in-store selling price prevailing on the day or delivery. 3. Supply of grocery goods ordered and alternate goods 3.1 Retailers will not be supply goods for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those we consider are for commercial or non-domestic purposes. Retailers will not supply or deliver to shipping agents or to agents who sell on our goods to third parties. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. 3.2 Where goods are purchased by EU nationals or residents, neither we nor the retailer warranty that the goods are suitable for use outside the UK. The goods are provided as compliant with technical, safety, labelling and other legal requirements in the UK. Where goods are subsequently exported by an EU national or resident, we accept no responsibility for damage in transit, or for any customs requirements or duty. 3.3 Transactions involving alcohol may only be made during normal licensing hours. In Scotland this means that orders containing alcohol cannot be delivered before 10am. Minimum Unit Pricing for alcohol applies in Scotland and the retailer cannot not sell alcohol below the minimum permitted price. 3.4 Food goods are supplied at the temperature appropriate to that food. Goods will be delivered in good condition and neither the retailer or wedoyourshopping can accept responsibility where they have been inappropriately stored or handled following delivery to a UK address. 3.5 Goods are subject to availability and prevailing market conditions. If any goods you wish to purchase are not available, the retailer will try to offer you 'alternative goods' similar to the goods you have requested, which may be a different price. Please note the retailer will attempt to deliver substitute products should selected products be unavailable unless you request us not to do so. 3.6 The retailer will tell you which items have been substituted and with what. You do not have to accept the alternative goods offered by the retailer. Acceptance or rejection of any alternative goods does not occur until you have the opportunity to inspect them at the time of delivery. Where alternative products are accepted, customers should check product packaging for the most up to date nutritional information and allergen warnings, as these may differ from the products originally ordered. 3.7 Although the retailer will take all reasonable care to ensure that recipe and additional nutritional information appearing on their website is correct at the time when the information was inputted onto the system, the information may not reflect the exact position at the moment we place an order on your behalf. Clients are advised to check product packaging for nutritional information and allergen warnings before consumption, as product information is subject to change after publication of the recipe. 3.8 You should always read the product label to ensure you are following the most up-to-date information. This is especially important if you have an allergy or intolerance. Allergen information can be found highlighted in the ingredients list on the back of pack. 4. Ordering of multiple or bulky grocery items 4.1 Orders for more than 12 units of a single product line may be fulfilled subject to availability and at the discretion of the retailer. Other limits may apply to alcohol or other products. 4.2 Quantities of goods supplied per order may be limited if the order limits availability for other customers or creates a potential health and safety issue for the retailer’s drivers. 4.3 Due to concerns regarding the health and safety of our delivery drivers, the retailer reserves the right to limit orders of certain bulky items, such as bottled water. 5. Placing a grocery order 5.1 After you have placed your order we will send you a confirmation email showing an estimated total cost and details of the products you have ordered. The contract between you and Wedoyourshopping is not concluded until such time as you accept goods at the time of delivery or collection. You may edit your order in advance of delivery provided you notify us within 48 hours of delivery. You are entitled to refuse some of or all of the goods before signing for them on the day of delivery or collection. 5.2 There is a minimum order values on grocery delivery orders. Orders over a certain amout will be charged a delivery fee which will vary according to the delivery slot you choose. Please see the Costs page fo r details of each retailer’s minimum order and delivery charges. See Term 6 for details of standard delivery. 5.3 The retailer reserves the right to amend delivery and collection fees at any time without notice. 6. Standard Delivery 6.1 Our service is available in most of the UK mainland. We may also offer a service for selected retailers’ stores in Northern Ireland. 6.2 The Service is available for online grocery orders only and delivery slots are subject to availability. We make every effort to ensure deliver goods within the estimated timescales. 6.3 Retailers operate with a minimum order value on any standard grocery delivery order. Orders over this value will be charged a delivery fee which will vary according to the delivery slot you choose. 6.4 Orders under the minimum will be charged a maximum delivery fee set by the retailer. For details you would need to contact your chosen retailer. 6.5 All grocery delivery slots are subject to availability. You can amend or cancel your standard delivery order up to 48 hours before delivery. 6.6 If you have elected to pay the standard charge for carrier bags, your shopping will be pre-packed in carrier bags although some bulky or larger items will be supplied loose. Carrier bags are not sealed. 6.7 The retailer reserves the right to amend or terminate the availability of the standard (from next day) grocery delivery service, including the delivery charge, at any time and without notice. 7. Free Grocery Delivery Offers 7.1 There is a minimum order value on any grocery delivery order set by the retailer. Orders over this will be charged a delivery fee which will vary according to the delivery slot you choose and which retailer is used. Standard delivery orders under the minimum will be charged a maximum delivery fee set by the retailer. For details, contact your chosen retailer. 7.2 Some retailers will levy no delivery charge for orders over a certain value of order. Check with your chosen retailer as to what this value might be. 7.3 From time to time retailsers may conduct delivery or collection trials. As part of these trials, delivery or collection charges may vary from their normal charges. 7.4 Delivery and collection times are subject to availability. 7.5 The retailer reserves the right to withdraw free grocery delivery offers at any time. 8. Amending or cancelling a grocery order 8.1 Changes to your order may be made up 48 hours before delivery. Orders can only be cancelled or amended by telephone and not by email. 8.2 In Scotland only, alcohol may not be delivered or collected before 10 am. If you have booked a slot for delivery or collection in Scotland before 10am you will not be able to add alcohol to your basket. All alternative delivery slots are subject to availability. 8.3 Should adverse weather conditions or any other event outside our reasonable control or the retailer’s reasonable control result in a later or cancelled delivery, we will contact you as soon as possible to re-schedule. All alternative delivery or collection dates are subject to availability. The retailer will make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Neither wedoyourshopping or the retailer shall be under any liability for any delay or failure to deliver within the estimated timescales. 9. Grocery delivery restrictions 9.1 The retailer will deliver to the UK address specified by you when you arrange your order through us. 9.2 The retailer reserves the right to restrict or refuse delivery requests in certain areas at any time and without notice. 9.3 You or someone aged 18 or over on your behalf must be available to receive and inspect the delivery. Under no circumstances will goods be left unattended. 9.4 The retailer will operate a ‘Think 25’ policy. If the person receiving the goods looks under 25 the retailer will request proof of age. The retailer may retain the goods if proof of age or an alternative adult is not available. 10. Retailers’ grocery doorstep service 10.1 The retailer will always deliver to the front door of your house or at least to the communal entrance to your block of flats. Some retailer’s drivers may also deliver beyond your threshold as well, if invited to do so and it is safe for them to. 10.2 The retailer’s delivery service does not include a detailed check of your shopping. However, if you have any queries, please call us on 0800 757560 after your delivery has taken place. 10.3 If your delivery is to a work address, the retailer will always deliver to the ground floor communal entrance of your business’ building then contact you to meet our driver. The retailer reserves the right to return your order to their store if you are not available to receive your order within a reasonable time. In this instance, the retailer reserves the right to charge for any re-delivery. 11. Grocery re-delivery 11.1 If you are out for the time of your scheduled delivery, or are unable to meet the retailer’s driver within a reasonable time, they reserve the right to return your order to their store and to charge a delivery charge for re- delivery. 11.2 If you have not contacted us on 08000 757560 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded (less our admin charge) and the retailer may retain the delivery fee. 12. Grocery returns 12.1 If whilst inspecting the goods at the time of delivery or collection, you identify goods you do not want, you are free to decline any product for any reason (including the price). You can return them to the driver and ask him or her to take them away. 12.2 Any goods you return to the driver will be automatically refunded and held as a credit with us. This credit can be used to make payment on further deliveries. Unless goods are handed to the driver at the time of delivery or are of poor quality or faulty none of the following are returnable: frozen or perishable food and drink, baby food and milk, CDs, DVDs, audio or visual software where the seal has been broken, newspapers and magazines. Neither wedoyourshopping or the retailer can accept responsibility for items damaged after delivery to a UK address. 13. Carrier bag charge 13.1 You may elect to receive your grocery delivery or with or without carrier bags. If you elect to receive bagless delivery/collection, your order will be provided in crates which must be unpacked and returned to the driver at the time of delivery. For orders where carrier bags are chosen at checkout, each order will incur a fee determined by your chosen retailer. (Contact them for details). 13.2 The carrier bag charge has been introduced by the Welsh, Northern Ireland, Scottish and English Governments. The profits raised will be donated to good causes in Wales, Scotland and England. In Northern Ireland proceeds will go to the Northern Ireland Department of the Environment. 14. Liability and Indemnity 14.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. 14.2 Subject to 14.1, Wedoyourshopping will use reasonable endeavours to verify the accuracy of any information on the website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Wedoyourshopping will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the website. 14.3 Subject to 14.1 above, and except for the remedies set out at Term 12 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Your statutory rights are not affected.14.4 Subject to 14.1 above, neither we or the retailer will be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or loss of privacy and loss of data; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions. 14.5 Notwithstanding the above, subject to Section 14.1, the total liability of wedoyourshopping (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause. 14.6 This Term 14 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. 18.7 We will take all reasonable precautions to keep the details of your order and personal details secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 15. General provisions 19.1 By registering with our service, you accept that your email address and telephone number may be used to send you service messages and, where we have your permission, marketing. Customers wishing to change this can do so by notifying us on 08000 75760. Wedoyourshopping will use your phone number or email address (if you have provided one) to send you a reminder of your grocery delivery slot time, to advise you about substitutions and occasionally to contact you about your shopping order (including for market research purposes) and, where we have your permission, to send you marketing. 15.2 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 15.3 If any part of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected. 15.4 These Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between you and Wedoyourshopping regarding each grocery order which concludes in a contract. English law is the governing law of each contract. 15.5 Wedoyourshopping reserves the right to alter or withdraw the service at any time, to refuse the service to any customer and to amend these Terms and Conditions and the content of this Website. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on our Website and updating the date below. 15.6 These terms and conditions were last updated on 21 May 2019. 15.7 We suggest that you print off a copy of these Terms and Conditions for your future reference. This Wedoyourshopping website is operated by Wedoyourshopping, T4C House, Lower Bartons, Fordingbridge, Hants, SP6 1JB.
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Terms and Conditions